Light @ the End of the Terminal ?

I've been reading so much of this Terminal 5 absolute disarray in London Heathrow.
Somehow enough, I do believe Singapore would have handled the new opening alot more efficiently. Things tend to run more smoothly in this country and I guess it pays to be 'Kiasu'
and over cautious at times I realise.
The opening and operation of T5 is in absolute shambles with:

-Short flights cancelled,
-People stuck in the airport,
-Bags not boarded though the Plane has left!!!

Those seem to be the least of their problems-
HOW embarrassing for British Airways!!!
But then losing luggage doesn't seem to be an uncommon feature when flying with them.
ErialC
aka
Claire-Louise Jedrek
xxx